Microsoft Cloud, Automation & AI

For project that require large scale enterprise level scalability, reliability, and functionality BCA’s Technology Team works closely with partners such as Microsoft. We develop innovative processes and solutions, Intellectual Property which is collaboratively delivered with our technology partners.

When it comes to acquiring, processing, and utilising large amounts of ever-changing data, the use of cloud services and AI technologies is essential for a successful outcome. The Microsoft’s Azure platform offers a vast array of solutions such as Applied AI Services, which include Cognitive Services, Task-Specific AI, Machine Learning, and business logic to mention few.

In addition, the Microsoft Business Application suite (Dynamics 365 & Power Platform products) will provide your company with an enterprise-grade business platform that is powerful, agile, flexible and easy to configure. For example,

Microsoft Dynamics could be used as a stakeholder management solution to maintain contact details of all interested parties and manage interactions with them, e.g., phone calls, meetings, emails (including bulk emailing of bulletins, newsletters), etc. It can also use structured business processes for managing activities, such as on boarding new parties/IP, support cases and assessing projects, etc.

Out-of-the-box it also provides a searchable curated knowledge base (KB) solution that supports multiple languages (used in WA by the 1-800 COVID contact centre).

KB articles can also be surfaced externally via self-service web portals and chat bots, as well as public-facing content, web portals provide secure areas that allow logged-in users to create, view and update data, upload documents…etc.

Dynamics is built on top of the Microsoft Power Platform (Power BI, Power Apps, Power Automate, Power Virtual Agent) a suite of low-code citizen developer tools.

• Power BI delivers powerful, interactive reporting, data visualisation and dash-boarding capabilities that make it easy to analyse and act on data.
• Power Apps is used to create custom apps for capturing & communicating data (and can work offline on mobile phones/tablets so could be used for capturing data in the field, literally!)
• Power Automate provides, digital, robotic & business process automation, so can automate repetitive tasks, manage workflows & approvals and tracking activities against defined business processes.
• Power Virtual Agents chat bots provide an interactive, conversational user experience. As well as answering pre-determined FAQs the bot can also search the Dynamics Knowledgebase and other repositories. Chatbots can be hosted on your company’s web site, on Dynamics Portals and via Microsoft Teams

The Power Platform itself sits on top of Microsoft Azure enabling it to be extended using capabilities such as Azure Functions, Azure Logic Apps, and Azure Cognitive Services.